Rash of Non Paying Purchases, Some Questions
In past two months, I have had three orders spread over HipComic and HipStamp that were not paid, and there was no response from purchaser. I applied for fee refund for all three, even after 30 days, and that was taken care of.
I know in past Mark has said use feedback system for this. I admit I have not done so, but right now I am looking at someone with zero prior feedback, who bought two comics for $78 on 7/25, has not paid, and has not responded to my one query.
I guess I will have to at least start posting negative feedback and state the reason. I always fear feedback wars, though, what happens if I post legitimate negative feedback, and the non paying buyer hits my feedback? Any recourse?
But I wanted to ask, isn't non payment after purchase really such a serious thing that it should result in some sort of independent reporting system or sanction? Listing? Warning? Strikes and your account is closed? An offer to purchase is the glue that binds online selling together, and blowing it off and not paying breaks the heart of the contract.
Just musing.
I know in past Mark has said use feedback system for this. I admit I have not done so, but right now I am looking at someone with zero prior feedback, who bought two comics for $78 on 7/25, has not paid, and has not responded to my one query.
I guess I will have to at least start posting negative feedback and state the reason. I always fear feedback wars, though, what happens if I post legitimate negative feedback, and the non paying buyer hits my feedback? Any recourse?
But I wanted to ask, isn't non payment after purchase really such a serious thing that it should result in some sort of independent reporting system or sanction? Listing? Warning? Strikes and your account is closed? An offer to purchase is the glue that binds online selling together, and blowing it off and not paying breaks the heart of the contract.
Just musing.
Comments
Feedback is one piece of information we use when taking appropriate action against members. Non-payment of purchases (regardless of feedback) is another factor, etc.
In the future, how long should we wait if you want us to contact support and let you try to contact them before doing negative feedback. It appears unpaid items scroll off the reminder of orders unpaid after 30 days, and also after some period of time, even if I go back and find them, the ability to do negative feedback disappears from options associated with the sale. I discovered that on one order that was over six months old I went back and tracked down.
I am populating a list of users that are known offenders and am dealing with them as they come up.
JOE ROCK